Policies

POLICIES

 

Our keychains are suitable for all ages and genders.

 

Criminal identification spray

 

Is the criminal identification spray legal?

 

Yes, it is 100% legal in the UK but it is always to be used responsibly.

 

Is it a firearm?

 

No, section 5 (1)(b) of the firearms act prohibits any weapon designed or adapted for the discharge of any noxious liquid or gas. Because the criminal identification  spray does not contain anything toxic and the can itself is not designed to discharge a noxious substance, it is not prohibited by the firearms act. 

 

The criminal identification spray will  ONLY be shipped within the UK. They can not be brought by anyone under the age of 18. 

 

NOTE: If we suspect you’re under 18 we will refund your order and we reserve the right to refuse to fulfil the order.

 

If you purchase the criminal identification  spray and you live outside of the Uk we will refund the amount back to you. We can not ship this item outside of the Uk since it is an aerosol and is not allowed due to aviation rules.

 

DISCLAIMER : SafekeyUK is not responsible for any injuries sustained from any of our items. Our tools are solely for safety and deterrent purposes only and not to inflict harm upon anyone.

 

Custom orders:

 

At the moment I am not taking any custom orders so please do not ask me to change anything on your keychain as it is not promised that i have it in stock. If you wish to remove an item, that is fine.

 

Misuse of our discount codes will result in a full refund.

 

 

Shipping policy:

 

Processing time: Orders are processed within 1-3 business days. 

Shipping time: All orders are shipped with Royal Mail 

(UK- 2-5 business days)

(Rest of the world- 6-7 business days)

**NOTE : These are only estimates. We are not responsible for any shipping delays. Please keep in mind, Royal Mail is experiencing many delays due to COVID.

SafekeyUK is not responsible for any lost packages that are marked as "delivered". Once the item has been shipped, it is out of our control. For any lost packages, please file a claim with Royal Mail directly.

SafekeyUK is not responsible for any custom fees for out of country orders.

There will be extra charge for re-shipment fee for any packages sent back to us because of an insufficient address.

 

Refund policy:

SafekeyUk does not offer refunds or exchanges due to the nature of the product. Any damaged or missing products must be reported within 5 days of the tracking number stating it was delivered along with photo evidence. If there are any problems with your order please contact us at 

 

[email protected]

 

Customer satisfaction is our number one priority.

 

If the item is damaged we can only replace/refund the item not the entire keychain. Item will only be replaced or refunded once damaged item has been shipped back to us and reviewed.

FRAUD/THEFT

When we detect any suspicious payments we straight away look into it contacting our payment processors and our bank, after further investigation, if it is confirmed that it is a fraudulent transaction or may be a fraudulent transaction, I give the customer a chance.  I email them making them aware because sometimes if a card is declined or payment isn’t accepted you may have just accidently put in the wrong details, so we put the case on hold, contact the customer to try and resolve the issue. However, if you fail to respond back within 3 days or show solid proof then unfortunately we open a case with the bank because it will go under fraud.

Nothing positive comes out of trying to scam a business because in the end you will be charged extra for the amount of the product and more. Also, when the case is opened it is a smooth journey for the business owner as we have all the evidence from the purchase and all the customers details but for the customer, things just get horrible because any type of fraud is not accepted and is against the law!

 

Pretending that you did not receive your item or that your item is damaged when it’s not:

If you apply for a refund for a product you received, stating that you did NOT receive it, even though you did. That is a “false pretense”

So yes it is illegal and is considered fraud if you do so. You may even be charged with a criminal offence. In the UK, the owner of the buisness can track your package and see whether it has been delivered or not, they can then contact Royal Mail to double check. If the parcel has been delivered to you, the seller can pursue criminal charges against you. Which will result in penalties, possible jail time plus a criminal record.

If you have received your item damaged, I will ask you to send it me back so I can review it and then refund it or send you another one. If you refuse to send me the damaged item back to be reviewed, then that would also fall under “false pretense”. If your item is damaged why wouldn’t you send it back for it to be checked and then given a refund?

They all fall under fraud and theft.

 

On that note, I just want to mention that i want to provide quality service, making my customers happy and sell products that will keep you safe.

So if you try and scam me in any way. Then I am NOT afraid to take things further.

Thank you very much x

 

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Order information

Customer support information

 

Any action you take upon the information you find on this website (SafeKeyUK), is strictly at your own risk. 

 

SafekeyUK will not be liable for any losses and/or damages in connection with the use of our website.